PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Additionally, when you submit the contact form through the Site, we collect certain information from you, including your name, telephone number and email address.
HOW DO WE USE YOUR PERSONAL INFORMATION?
If you complete and submit the contact form, the information is transferred securely to our web server and immediately transmitted to the members of staff responsible for responding to enquiries and to make appointments for out services. We will use the information for responding to your enquiry and to provide you with further details, by telephone or email, of our services and products.
Your information is stored securely, on paper, and is destroyed after 3 months have passed since either the last appointment or when the enquiry was answered.
We use the Device Information that we collect to help us screen for potential risk, and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
What is a cookie?
A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things such as your preferences or remembers your details when filing out a form. They are controlled by your computer. If you visit the Tools section in your browser menu, you will find details of your cookies settings.
Cookies may come with or without an expiry date. Cookies without an expiry date exist until the browser is closed, while cookies with an expiry date may be stored by the device until the expiry date passes.
You can set your browser to warn you before accepting cookies, or you can set it to automatically reject them. Please note that by rejecting cookies it may inconvenience you in browsing our website. See your browser ‘help’ button for how to change your cookie settings.
Cookies That We Use
Lastly, our website offers convenient buttons and links to allow the sharing of content to certain social media websites you may be a member of. Third party cookies are used by these social media sites to simplify the process of identifying your account with them and your usage preferences.
In order to use our website, you must give consent for these cookies to be placed on your computer. You can revoke consent by clicking the REVOKE button here:
If you would then like to remove these cookies you can do so by selecting the appropriate settings on your browser. Where you either decline or revoke consent, your browser will be redirected to an external website search engine found at google.co.uk
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected or deleted. If you would like to exercise this right, please contact us through the contact information for our Data Controller below.
When you request report downloads and newsletters through the Site, we will maintain your information for our records unless and until you ask us to delete this information.
DATA CONTROLLER / CONTACT US
The data controller responsible for your personal information for the purposes of the applicable European Union data protection law is:
43 Wokingham Road,
Tel: 01189 667906
If you have any questions about this Privacy Notice or our data collection practices, please contact us at the post or email addresses listed above and specify your country of residence and the nature of your question.